Milli Bank - An Indonesian Mobile Bank
(A project for BCG/Forage Virtual Internship)
Tools Used
Figma
Miro
Sketching Tools (Notepad and pen)
Timeline
1 Week
Project Overview
About Milli Bank
Milli is a bank created for millennials. The aim is to create an enjoyable, stress free, and state-of-the-art customer experience for our users, particularly millennials in Indonesia.
We want our user’s to have all their banking needs in one place.
Task Details
The tasks are to;
Understand the banking and financial needs of millennials.
Discover users' motivations in using their current banking systems.
Design a mobile application that encompasses all of these factors and provides value.
Design Process
Empathize - User Interview
Empathize - User Persona
Empathize - Solution
The proposed solution for the problems our users face according to the interview done.
Milli bank will allow users access to loans and investment options from their mobile.
The bank will provide the user with strict savings options called a ‘safety deposit box’ where they would not have access to the funds under this category until a specific date.
Users will have a dedicated section to learn banking terms and buzzwords easily. This will enable make full use of the offered services.
Users will have the full breakdown of their finances in a chart format.
Chatbots and online customer service would be readily available to solve users' problems as fast as possible.
Define - Card Sorting
Define - User Flow
Ideate - Style Guide
Ideate - Wireframe
Prototype - The Final Product
Splash and Onboarding Screen
Home and Savings screen
Here, my users have easy access to the solutions of their frustrations as described in the interview. The home page carries this because this is my users first encounter with how the app functions.
Learning Platform and Financial Expert Screens
One of the key issues that was highlighted across the interview was that users are not able to learn financial terms that would help them put their money to good use. Also there was the issue of not having access to financial workers online that can help them analyse and invest their funds. Millennials will rather spend their time doing other productive things than visiting the bank.
Requesting a loan screen
This is suppoused to be an easy process considering the fact that the bank already has all the details of their customer and can easily decide if one qualifies for a loan of that amount or not.
After inputing the loan amount and the repayment plan, the system a repayment spread and an interest rate, the user can then proceed on if they want to request or try another figure.
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